Our commitment to protecting your privacy and data
Last modified: February 10, 2025
Introduction
Twenty AI, Inc. ("Company" or "We") respect your privacy and are committed to protecting it through our compliance with this policy.
This policy describes the types of information we may collect from you or that you may provide when we provide services to you when you visit our website radpod.ai (our "Service") and our practices for collecting, using, maintaining, protecting, and disclosing that information.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Service. By accessing or using this Service, you agree to this privacy policy. This policy may change from time to time. Your continued use of the Service after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
Children Under the Age of 18
Our Service is not intended for children under 18 years of age. No one under age 18 may provide any information to the Service. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information to this Service, register on the Service, or provide any information about yourself to us. If you believe we might have any information from or about a child under 18, please contact us at info@twentylabs.ai.
Information We Collect About You and How We Collect It
We collect several types of information from and about users of our Service, including information:
By which you may be personally identified, such as name, postal address, email address, telephone number, any other identifier by which you may be contacted online or offline ("personal information");
About your internet connection, the equipment you use to access our Service, and usage details.
We collect this information:
Directly from you when you provide it to us.
Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
From third parties, for example, our business partners.
Information You Provide to Us
The information we collect on or through our Service may include:
Information that you provide by filling in forms on our Service. This includes information provided at the time of registering to use our Service, or subscribing to our service. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Service.
Information that you provide in the input to our Services (“Material”), including your prompts and other materials you upload, such as files.
Records and copies of your correspondence (including email addresses), if you contact us.
Your responses to surveys that we might ask you to complete for research purposes.
Details of transactions you carry out through our Service and of the fulfillment of your Service. You may be required to provide financial information before placing an subscription through our Service.
Information We Collect Through Automatic Data Collection Technologies
As you navigate through and interact with our Service, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
Details of your visits to our Service, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Service.
Information about your computer and internet connection, including your IP address, operating system, and browser type.
The information we collect automatically may include personal information. It helps us to improve our Service and to deliver a better and more personalized service.
The technologies we use for this automatic data collection may include:
Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Service. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Service.
Web Beacons. Our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website.
Third-Party Use of Cookies and Other Tracking Technologies
Some content or applications on the Service are served by third-parties, including content providers and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers.\
How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information:
To provide, analyze, maintain and improve our Service to you.
To fulfill any other purpose for which you provide it.
To communicate with you and provide you with notices about your account and subscription.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
To notify you about changes to our Service.
To allow you to participate in interactive features on our Service.
To contact you about our own services that may be of interest to you
In any other way we may describe when you provide the information and the materials.
For any other purpose with your consent.
To prevent fraud, illegal activity, or misuses of our Services, and to protect the security of our systems and Services;
To comply with legal obligations and to protect the rights, privacy, safety, or property of our users, the company, or third parties.
If you do not want us to use your information in this way, please contact us at: info@radpod.ai.
Third-Party LLM Providers
We connect to trusted third-party Large Language Model (LLM) providers to deliver AI services as part of our platform. These providers may process file content or data necessary for generating AI-driven outputs to support the service. All of our LLM providers are US-based companies subject to US privacy laws and regulations. Our current LLM providers and links to their respective privacy policies are listed below:
OpenAI: We leverage OpenAI's services for AI capabilities. Please review their data handling practices by visiting their privacy policy at OpenAI Privacy Policy.
Google Gemini: We utilize Google Gemini's AI services to enhance our offerings. For more details on their data processing practices, please refer to Google Privacy Policy.
Anthropic: Our application integrates with Anthropic for AI-driven services. You can view their data privacy practices at Anthropic Privacy Policy.
Together AI: Together AI provides AI services integrated into our application. For information on how they handle data, please see their privacy policy at Together AI Privacy Policy.
Fireworks AI: We utilize Fireworks AI's services for AI model inference. For information about their data handling practices, please review their privacy policy at Fireworks AI Privacy Policy.
Disclosure of Your Information
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
We may disclose personal information that we collect or you provide as described in this privacy policy:
To contractors, service providers, vendors, and other third parties who assist in supporting our business operations and who are contractually obligated to keep the information confidential and use it only for the purposes for which it was disclosed. These parties may include providers of hosting services, customer service, cloud services, content delivery, support and safety monitoring, email communication software, web analytics, payment processing, and other information technology services. They will access, process, or store personal information solely to perform their duties on our behalf, in accordance with our instructions.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Twenty AI, Inc.'s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Twenty AI, Inc. about our Service users is among the assets transferred.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.
With your consent.
We may also disclose your personal information:
To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
To enforce or apply our Terms of Service and other agreements, including for billing and collection purposes.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Twenty AI, Inc., our customers, or others.
Retention
We'll retain your personal information for only as long as we need in order to provide our Services to you, or for other legitimate business purposes such as resolving disputes, safety and security reasons, or complying with our legal obligations. How long we retain Personal Data will depend on a number of factors, including your settings.
Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
Promotional Offers from the Company. If you do not wish to have your email address/contact information used by the Company to promote our own or third parties' products or services, you can opt-out by sending us an email stating your request to info@twentylabs.ai. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions.
We do not control third parties' collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.
Accessing and Correcting Your Information
You can review and change your personal information by logging into the Service and visiting your account profile page.
You may also send us an email at info@radpod.ai to request access to, correct, or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
To protect your personal information from unauthorized access, alteration, or deletion, we may require you to verify your identity before submitting a request to access, correct, or delete your personal data. If you do not have an account with us, or if we suspect fraudulent or malicious activity, we may ask for additional information to confirm your identity.
Data Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted.
The safety and security of your information also depends on you. Where you have chosen a password for access to our Service, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Service. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Service.
Changes to Our Privacy Policy
It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you by email to your account or through a notice on the home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting this privacy policy to check for any changes.
Contact Information
To ask questions or comment about this privacy policy and our privacy practices, contact us at:
info@radpod.ai